Nuevas técnicas de estudios de usuario aplicadas a bibliotecas

dc.creator	Riaza Chaparro, Maribel
dc.date	2008-03-19
dc.date.accessioned	2023-03-16T15:11:01Z
dc.date.available	2023-03-16T15:11:01Z
dc.identifier	https://revistas.ucm.es/index.php/RGID/article/view/RGID0707220045A
dc.identifier.uri	https://biblioteca-repositorio.clacso.edu.ar/handle/CLACSO/186069
dc.description	Since its early stages, at the end of 70’s, O. S. Caja Madrid libraries has been progressively adapted to Society evolution (changes). Therefore, users research has been used as a worthy tool to fit the services that these libraries offer to its members. Throughout 2007, O. S. Caja Madrid has been a pioneering in Spain, in the use of “Mystery Shopper” (a pretended member) technique in this field, as an objective way of getting information about its quality libraries services.	es-ES
dc.format	application/pdf
dc.language	spa
dc.publisher	Ediciones Complutense	es-ES
dc.relation	https://revistas.ucm.es/index.php/RGID/article/view/RGID0707220045A/9372
dc.source	Revista General de Información y Documentación; Vol. 17 No. 2 (2007); 45 - 61	en-US
dc.source	Revista General de Información y Documentación; Vol. 17 Núm. 2 (2007); 45 - 61	es-ES
dc.source	1988-2858
dc.source	1132-1873
dc.subject	Mystery Shopping	es-ES
dc.subject	Obra Social Caja Madrid Libraries	es-ES
dc.title	Nuevas técnicas de estudios de usuario aplicadas a bibliotecas	es-ES
dc.type	info:eu-repo/semantics/article
dc.type	info:eu-repo/semantics/publishedVersion
dc.type	Artículo revisado por pares	es-ES