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dc.creator | Freire Moita, Galba | |
dc.creator | Raposo, Victor Manuel dos Reis | |
dc.creator | Barbosa, Allan Claudius Queiroz | |
dc.date | 2019-07-15 | |
dc.date.accessioned | 2022-03-25T19:38:30Z | |
dc.date.available | 2022-03-25T19:38:30Z | |
dc.identifier | http://www.gigapp.org/ewp/index.php/GIGAPP-EWP/article/view/158 | |
dc.identifier.uri | http://biblioteca-repositorio.clacso.edu.ar/handle/CLACSO/131991 | |
dc.description | The creation of the Unified Health System (SUS) in Brazil in 1988 represented advances from standpoint of care guarantees, systemic organization and decentralization of the unified management; however, with fragile performance governance. The New Public Management has demanded from health managers efforts to monitor results, control and accountability. This study involved 220 managers and professionals (stakeholders) in capturing and validating relevant dimensions and performance indicators in the SUS context. Inferential analysis validated macrodimensions and indicators. In addition, 195 specialists and professionals (stakeholders) were involved, as well as 506 users for the cross-cultural translation and validation of the Servqual scale constructs for the SUS context. | en-US |
dc.format | application/pdf | |
dc.language | eng | |
dc.publisher | Grupo de Investigación en Gobierno, Administración y Políticas Públicas (GIGAPP) | es-ES |
dc.relation | http://www.gigapp.org/ewp/index.php/GIGAPP-EWP/article/view/158/174 | |
dc.rights | Derechos de autor 2019 Galba Freire Moita, Victor Manuel dos Reis Raposo, Allan Claudius Queiroz Barbosa (Autor/a) | es-ES |
dc.rights | http://creativecommons.org/licenses/by-nc-sa/4.0 | es-ES |
dc.source | GIGAPP Estudios Working Papers; Vol 6 No 128-134 (2019): Estudios/Working Papers New Series. Special issue : Governance and democratic Innovations in Latin America; 368-389 | en-US |
dc.source | GIGAPP Estudios Working Papers; Vol. 6 Núm. 128-134 (2019): Estudios/Working Papers Nueva Serie. Especial Gobernanza e Innovaciones democráticas en América Latina; 368-389 | es-ES |
dc.source | GIGAPP Estudios Working Papers; v. 6 n. 128-134 (2019): Estudios/Working Papers Nueva Serie. Edição especial: Governança e inovações democráticas na América Latina; 368-389 | pt-BR |
dc.source | 2174-9515 | |
dc.title | Collaborative validation of decision-making supporting tools in Public Health users in Brazil | en-US |
dc.type | info:eu-repo/semantics/article | |
dc.type | info:eu-repo/semantics/publishedVersion |
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