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| dc.creator | Pineda Zapata, Uriel | |
| dc.date | 2020-07-01 | |
| dc.date.accessioned | 2022-03-25T17:29:00Z | |
| dc.date.available | 2022-03-25T17:29:00Z | |
| dc.identifier | https://revistas.unal.edu.co/index.php/novum/article/view/89646 | |
| dc.identifier.uri | http://biblioteca-repositorio.clacso.edu.ar/handle/CLACSO/124301 | |
| dc.description | Object: with this article, the researchers want to analyze the need behind the incorporation of Communication and Information Technologies (CIT) in organizations oriented to services, based on the Internet and aimed at their Operational Strategy (OE), considering concepts like flexibility and agility for client response. Methodology: starting with a review of specialized literature, there are two ideas for organizations focused on service: i) the need of developing some specific skills for small and medium-sized businesses, to deploy an operational strategy, and ii) a conceptual model to assemble the operational strategy through CIT, with the systemic theory. Finding: it is fundamental to develop the skills that the organization requires before integrating the concepts related above, since the components of the operations strategy, including CITs, ease the organization's interaction in a subsystem. This receives feedback from the behavior of the market, as well as the strategic platform of the company. Conclusion: remaining elements of judge about the contribution from CITs to the value generation of companies are still pending to be established in the future nearby, from the perspective of knowledge management. | en-US |
| dc.description | Objetivo: con este artículo se busca analizar la necesidad de que las organizaciones de servicio incorporen las Tecnologías de Información y Comunicación (TIC) basadas en la Internet a su Estrategia de Operaciones (EO), teniendo en cuenta los conceptos de flexibilidad y agilidad de respuesta al cliente. Metodología: a partir de una revisión de literatura especializada se plantean dos ideas para las organizaciones de servicio: i) la necesidad de desarrollar algunas capacidades específicas en las pequeñas y medianas empresas (pymes) para el despliegue de la estrategia de operaciones y, ii) un modelo conceptual para integrar la estrategia de operaciones a las TIC con el enfoque de sistemas. Hallazgo: es fundamental desarrollar las capacidades que requiere la organización para la integración de estos conceptos; ya que, los componentes de la estrategia de operaciones, incluyendo las TIC, facilitan la interacción de la organización en un subsistema que se retroalimenta del comportamiento del mercado y de la plataforma estratégica de la empresa. Conclusión: queda por establecer, en futuros estudios, mayores elementos de juicio sobre la contribución que pueda hacer las TIC a la generación de valor en las compañías desde la perspectiva de la gestión del conocimiento. | es-ES |
| dc.format | application/pdf | |
| dc.format | text/html | |
| dc.language | spa | |
| dc.publisher | Universidad Nacional de Colombia - Sede Manizales - Facultad de Administración | es-ES |
| dc.relation | https://revistas.unal.edu.co/index.php/novum/article/view/89646/75823 | |
| dc.relation | https://revistas.unal.edu.co/index.php/novum/article/view/89646/75946 | |
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| dc.rights | Derechos de autor 2020 Uriel Pineda Zapata | es-ES |
| dc.rights | https://creativecommons.org/licenses/by-nc-sa/4.0 | es-ES |
| dc.source | NOVUM; Vol. 2 No. 10 (2020): NOVUM: revista de Ciencias Sociales Aplicadas (julio - diciembre); 133-149 | en-US |
| dc.source | NOVUM; Vol. 2 Núm. 10 (2020): NOVUM: revista de Ciencias Sociales Aplicadas (julio - diciembre); 133-149 | es-ES |
| dc.source | 2357-4933 | |
| dc.source | 0121-5698 | |
| dc.subject | Organizations | en-US |
| dc.subject | ICT | en-US |
| dc.subject | Operations Strategy | en-US |
| dc.subject | Knowledge management | en-US |
| dc.subject | Information systems | en-US |
| dc.subject | Administration | en-US |
| dc.subject | ICT management | en-US |
| dc.subject | Organización | es-ES |
| dc.subject | TIC | es-ES |
| dc.subject | Estrategia de operaciones | es-ES |
| dc.subject | Gestión del conocimiento | es-ES |
| dc.subject | Sistemas informaticos | es-ES |
| dc.subject | Administración | es-ES |
| dc.subject | Gestión de TIC | es-ES |
| dc.title | Integration of CIT to operation strategy of service organizations | en-US |
| dc.title | INTEGRACIÓN DE LAS TIC A LA ESTRATEGIA DE OPERACIONES EN LAS ORGANIZACIONES DE SERVICIO | es-ES |
| dc.type | info:eu-repo/semantics/article | |
| dc.type | info:eu-repo/semantics/publishedVersion |
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